1.    Payment. A deposit equal to 50% of the net purchase price is required to commence an order or reserve merchandise. Balances are due in full for in stock/on hand merchandise before they are released to the delivery company. For special orders, balances are due when the merchandise arrives in our warehouse.

(a)   Estimated Delivery Periods. Estimated Delivery Periods for specially ordered goods are based on our most up to date information. As a result of the pandemic, delivery times may be longer than quoted. It is possible and beyond our control that your order will arrive later than the estimated shipping time. In the event of possible delays, there are no cancellations on special order merchandise. 

(b)   Redelivery Charges. Delivery is made by independent carriers. Failure to be home for a scheduled delivery will result in a redelivery charge.

(c)   Furniture Size. You are responsible for determining that merchandise will fit through doorways, corridors, and elevators. Please see our Measuring Furniture for Fit guide for assistance.

(d)   Delivery Times. Normal delivery hours for local deliveries are 7 a.m. to 6 p.m. Delays may occur  however, due to traffic conditions or other unforeseen events and in no event will Jensen-Lewis Co., Inc.  be held responsible.

               

(e)   Delivery Policy. All merchandise has been carefully checked prior to your delivery. Please take the time to personally inspect the merchandise while the delivery team is in your home. If there should be any question or concern, please do not sign any forms before contacting the store at (212) 434-0990 where we will assist you.

We do not recommend letting doormen or third parties handle receiving. If this is necessary, we will need prior written permission. All responsibility for a third party delivery lies with the customer and not Jensen-Lewis or MVN / Ukay Home Delivery.

3.    Errors. Errors in pricing and arithmetic are subject to correction. We reserve the right to cancel any order at any time.

4.    Upholstery. Jensen-Lewis does not guarantee the durability, color fastness, fade resistance or shrinkage of fabrics, vinyls, or leather products. We do not assume responsibility for shade variations between samples and the final product due to the possibility of different dye lots.

5.    Wood.  Wood is a natural product and is subject to variations in color, texture, and grain. Wood characteristics naturally occurring such as variations in color, grain, mineral streaks, pinholes and knots are not considered defects. Samples are a way to give the idea of the overall look of your furniture, but not to show an exact replica.  

6.    Cancellation and Return Policy. For stock items, Jensen-Lewis Co., Inc. will make refunds within 10 days of purchase providing the merchandise is returned in original factory packaging and in new condition. Customer will be responsible for the actual round trip shipping charge and a 15% restocking fee. Refunds will be in the form of a store credit or credited back to the original credit card. No cash refunds will be given at any time. 

For special orders, a cancellation must be made within 3 days of purchase in writing. After 3 days, a cancellation fee of 50% will be imposed. We reserve the right to cancel any order at any time by notifying you in writing and returning any monies received by us. Floor samples and sale items are final sale and not returnable.

7.    Warranty. We make no warranty, express or implied, or merchantability. There are no warranties beyond those given by the manufacturer and those in this sales agreement. Jensen-Lewis Co., Inc. will assist the customer in processing warranty claims with the manufacturer.