Shipping - All orders will be delivered via a deluxe delivery service. This is the absolute best delivery method to ensure that the furniture will arrive undamaged. It will be brought inside your home, assembled, placed where you would like it and all debris will be removed. Our delivery people will not move or take away your existing furniture. We cannot guarantee an inside delivery with situations involving stairs. Please contact us for information. Delivery times and cost will vary according to destination. We do ship nationwide however due to some manufacturers' sales limitations, we are not allowed to ship all brands nationally. Please contact a store representative for specific information.

Measuring for Fit - Please visit our Measuring for Fit page. If you realize that an order that you have placed will not fit into your home or have more specific questions, please contact us immediately.

 
Cost - Delivery charges are calculated from the volume of the order and will be added during the checkout process. All Bedframes and Dining Tables will be assembled for no additional charge. We ask that our customers measure all doorways, hallways and elevators to ensure fit. If a product does not fit into the home, additional disassembly and reassembly within the home services may be available. There is an additional charge for deliveries involving stairs. These costs vary and if this is a concern, please let us know and we can quote you a price.

Tax - We do not collect or report sales tax on any order shipped outside of New York or New Jersey. Jensen-Lewis will collect the appropriate tax in accordance to the county of which the furniture is delivered to. This will be added to your final total.

Timeframe - All lead times are approximate and subject to change at any time. We promise to do the best we can to get your product to you within the specified timeframe. In stock orders delivered to within the Tri-State area (NY, NJ, CT) will be delivered within 1-4 weeks. Special orders and orders outside the immediate local area will have varying lead times. Please contact us for more specific information.

Delivery Procedure - Deliveries within the Tri-State area will be delivered in the home, set up and debris removed. Some products will require minor assembly. If you are unsure about if the product you purchased requires light assembly, please contact us. All merchandise has been carefully checked prior to delivery. Please take the time to personally and thoroughly inspect the merchandise while the delivery company is present. If there should be any problems, do not sign any forms before contacting the store where we will assist you. Your signature is acknowledging that the furniture has arrived undamaged and to your satisfaction. This absolves any fault of the delivery company and will consequentially leave little recourse in the event of problems found after the fact.